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How do I check my account statement and send a redemption request?

Step 1 Check your account statement

1-1. Enter the My Account screen

Open the app and click More at the bottom right corner of the main screen. Then choose Service Points

1-2. Check account statement

In the Service Points screen, please click your Balance

You can check your account statement for the last 6 months or select a desired timeframe

Step 2 Send a redemption request

2-1. Start a redemption request

Click the Redemption icon at the upper right corner to send a redemption request

Note: When your account balance is over 3,000 points, a redemption request can be sent. Please refer to Information Regarding Service Fees

2-2. Fill in required information

Please enter the exact amount of Points you want to redeem and your correct bank information

Note: The SWIFT Code is an international transfer code. Please verify and enter correctly

After completing, please click OK to send, the Service Points screen will appear and inform Success below

Within 7 days, Dr.HereOnline will transfer the money to your registered bank account